Frequently Asked Questions
- From the Banco de Costa Rica branch on Paseo Colón, 350 meters north, Sabana Este, San José. Google Maps Directions
- We do not offer a free service, but we can provide transportation at an additional cost, which can be booked directly via email at [email protected].
- Check-in is from 2:00 pm and check-out is at 12:00 pm.
Yes, breakfast is included in the room rate. It is a buffet served from 6:30 am to 10:00 am at Mastico Restaurant.
Smoking and/or any other smoke-emitting product is not allowed within the hotel premises, according to the General Law on Tobacco Control and its Harmful Effects on Health, No. 9028. Article 5 lists the extensive places where smoking and vaping are prohibited. We appreciate your understanding.
Yes, it is safe. The water and ice can be consumed without worry as they are free from impurities and undergo monthly laboratory tests required by the Costa Rican Ministry of Health to ensure safe consumption.
Yes, we offer secure parking with on-site security and 24-hour video surveillance at no extra charge.
The voltage is 120 Volts, the frequency is 60 Hz, and type A and B outlets are used. European devices will require an adapter.
Yes, we have an outdoor unheated swimming pool surrounded by beautiful gardens. It is open from 9:00 am to 9:00 pm.
Yes, we have wireless internet access throughout the hotel at a speed of 500 Mbps at no extra charge. You will be given the password upon check-in.
- Yes, there are many recreational and leisure spaces around the hotel, such as La Sabana Metropolitan Park, Costa Rican Art Museum, National Gymnasium, National Stadium, Paseo Colón Boulevard, a variety of national and international restaurants, shopping centers, and a gastronomic market, among others.
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